Complaints Procedure

What do you if you have a problem or concern

We want to give you the best possible service. However, if at any

point you become unhappy or concerned about the service we

have provided or a bill that we have raised then you should inform us immediately so that we can do our best to resolve the matter to your satisfaction.

In the first instance we encourage you to contact the person who is

working on your case to discuss your concerns and we will do our

best to resolve any issues. 

Should a formal complaint arise, please put such matter in writing, and addressed for the attention of Mr Jonathan Barry of this Firm and the matter will be fully investigated in accordance with our complaints procedure. 

Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint. 

If you are not satisfied with our handling of your complaint you may be able to ask the Legal Ombudsman to consider your complaint. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal

Ombudsman will check that you have tried to resolve your complaint

with us first. If you have, then you must take your complaint to the

Legal Ombudsman:-

Within six months of receiving a final written response from us about your complaint and

No more than one year from the date of the act or omission being

complained of; or 

No more than one year from the date when you should reasonably have

known that there was cause for complaint.

Visit their website to see how you can raise your concerns with the Legal Ombudsman www.legalombudsman.org.uk

PO Box 6806, Wolverhampton WV1 9WJ

Telephone 0300 555 0333 (between 9.00 to 17.00)

Email enquiries@legalombudsman.org.uk

Note that the Legal Ombudsman service cannot be used by businesses or most other organisations, unless they are below certain size limits.

As well as your right to complain about any of our bills under our complaints procedure, you can also apply for the bill to be assessed by the court under Part III of the Solicitors Act 1974, in which case the Legal Ombudsman may not consider your complaint.

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned

about our behaviour. This could be for things like dishonesty, taking

or losing your money or treating you unfairly because of your age, a

disability or other characteristic. However the SRA are not able to deal with issues of poor service

Visit their website to see how you can raise your concerns with the

Solicitors Regulation Authority https://www.sra.org.uk/consumers/problems/report-solicitor/

Solicitors Regulation Authority 

The Cube, 199 Wharfside Street, Birmingham, B1 1RN 

Telephone 0307 606 2555